Dollflow Appointment

Frequently asked questions

Everything you need to keep bookings flowing.

Clear answers about setup, availability, waitlists, payments, memberships, plans, and customer care.
01

Dollflow Appointment

Getting started

What does Dollflow Appointment do?

Dollflow adds appointment booking to a merchant’s storefront and provides tools for managing services, specialists, working hours, availability, customers, memberships, payments, reminders, and reporting.

Which service businesses can use Dollflow?

Dollflow is designed for appointment-based businesses such as salons, barbershops, skin and IPL clinics, massage boutiques, wellness studios, nail and brow bars, and similar service teams.

How do I add services and specialists?

Use the app inside the merchant admin to create or import services, add specialists, assign their skills, and configure working hours before publishing the storefront booking experience.

02

Dollflow Appointment

Booking and availability

How does Dollflow calculate available times?

Dollflow considers the selected service, specialist skills, working hours, existing appointments, travel or preparation buffers where configured, active booking holds, and connected calendar conflicts.

Can customers choose a specialist?

Yes. A customer can choose an available specialist for the selected service and date, then select one of the matching appointment times.

What happens if a customer cannot find a suitable time?

The customer can join the waitlist for the selected service, specialist, and date. When a compatible appointment opens, Dollflow offers it to the oldest compatible waiting customer for a limited time before moving to the next person.

Can customers cancel or reschedule?

Merchants can enable secure customer cancellation and rescheduling. The customer uses a protected link, and any newly opened time can become available to other customers or the waitlist.

03

Dollflow Appointment

Payments, memberships, and messages

Which reservation and payment options are supported?

Depending on merchant settings and plan, customers can pay in full, leave a deposit, pay at the venue, or use an available membership credit.

How do membership credits work?

A merchant can connect eligible membership products and issue treatment credits. A customer verifies the membership email before applying an available credit to a compatible appointment.

Does Dollflow send confirmations and reminders?

Yes. Dollflow can send transactional booking confirmations, reminders, cancellation or rescheduling notices, membership messages, and waitlist offers using the configured communication settings.

Can Dollflow connect to Google Calendar?

Yes. Google Calendar is optional. When connected, Dollflow checks busy times and synchronizes Dollflow-created appointment events for the relevant specialist.

04

Dollflow Appointment

Plans, privacy, and support

How is Dollflow billed?

Paid app plans are billed through Shopify. Current pricing, limits, and included features are shown on the Shopify App Store listing and inside the app.

What customer information does Dollflow process?

Depending on merchant configuration, this can include contact details, appointment choices, messages or intake answers, payment references, membership records, notification status, and waitlist preferences. See the Privacy Policy and DPA for details.

How do I contact support?

Email dollflowapp@gmail.com with the store domain and a clear description of the issue. Do not send passwords, payment-card information, access tokens, or unnecessary customer data.

Still need help?

Talk to Dollflow support.

Include your store domain and a short description so we can help efficiently.
dollflowapp@gmail.com